Return & Refund Policy

Thank you for shopping at Mobilemafia.com. Mobile Mafia is operated by SURESH ENTERPRISE INC, a registered business entity in the United States. We’re committed to providing the best prices and a simple, trustworthy experience. If you’re not completely satisfied with your purchase, we’re here to help with our hassle-free return and exchange process. By placing an order, you agree to the terms below, along with our Privacy Policy and Terms of Use.

1. Return Eligibility

We accept returns for most products purchased directly from Mobilemafia.com, subject to the following conditions:

  • Products must be returned within the applicable return period (see below).

  • Products must be unused, in their original condition, and include all original packaging, accessories, manuals, and tags.

  • Phones with passwords, Gmail accounts, Google locks, Knox passwords, iCloud passwords, or personal data will not be refunded. Please ensure all accounts are removed and the device is reset to factory settings before returning.

  • Defective or damaged products are eligible for return or exchange, subject to inspection.

  • Certain items, such as gift cards or final sale products, are non-returnable.

2. Return Periods

Return periods depend on your membership status and the type of product:

Customer Type Return Window
Standard Customers 14 days from delivery

 

3. How to Return a Product

Follow these steps to return a product:

  1. Gather Items: Collect the product, original packaging, and all included accessories (e.g., chargers, manuals).

  2. Log In: Access your Mobilemafia.com account, locate your order, and select “Request Return.”

  3. Print Prepaid Label: Download and print the free prepaid shipping label provided.

  4. Package and Ship: Securely package the product, attach the return label, and drop it off at an authorized UPS, FedEx, or USPS location within your return period.

We offer free return shipping via our prepaid label. If you choose not to use the prepaid label, you are responsible for shipping costs.

4. Exchanges

If you’d like to exchange a product (e.g., for a different model or color), follow the return process above and place a new order for the desired item. Once we receive and inspect your return, we’ll issue a refund, which can be applied toward your new purchase. Contact us for assistance with exchanges.

5. Refunds

Once we receive and inspect your return, we’ll notify you via email about approval. If approved:

  • Refunds are issued to the original payment method within 7–10 business days.

  • Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

  • No restocking fees apply for eligible returns.

6. Defective or Damaged Products

If your product arrives damaged or defective, contact us within 14 days of delivery. We’ll provide a prepaid return label and offer a replacement, repair, or refund, depending on availability and your preference. Please do not attempt to repair the product yourself, as this may void eligibility.

7. Manufacturer Issues

While we strive to ensure all products meet manufacturer specifications, we’re not responsible for production delays or changes made by manufacturers. If you have questions about a product’s specifications or usage, we’ll assist you in contacting the manufacturer or provide warranty information.

8. Policy Updates

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website.

9. Contact Us

For questions or assistance with returns or exchanges, please contact us: